Returns & Exchanges
At Gelous, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order isn't quite right, we are here to help ensure a smooth exchange or refund process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and shipping instructions.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected during transit and meet our hygiene standards.
Ship It Back
Affix the provided return label to your parcel and drop it off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing